A natural language understanding artificial intelligence solution that enables the creation of chat bots to enhance customer service.
Satisfaction.AI features a tripartite screen system that allows an operator to simultaneously supervise hundreds of conversations.
First Screen: This screen provides a dedicated interface for monitoring the smooth progression of interactions between the AI and customers. It evaluates the relevance of the machine's responses in real time based on the conversation's development.
Second Screen: If necessary, or at the AI's request, the operator can zoom in on a specific conversation to analyze its details. This capability allows them to take control and intervene directly to resolve the most complex issues.
Third Screen: This screen displays supplementary information from another AI dedicated to data mining, which extracts relevant data from the company's database to assist the operator in decision-making.
This system facilitates seamless collaboration between the AI and the operator, maximizing the efficiency and relevance of interactions while providing human oversight for the most sensitive situations.
XBrain is a French startup founded in 2012 and based in Silicon Valley, known for being the publisher of the conversational services technology Satisfaction.AI and a leader in natural language processing and voice recognition.
In 2020, the American company Augustus Intelligence acquired XBrain. It develops AI solutions specializing in Natural Language for businesses.
xBrain
Web
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Automation of data collection from Chatra.io instant messaging, with optimized processing and storage in a MongoDB database.
A web interface for a chatbot dedicated to text processing, analysis, and statistics generation, leveraging the data from the 'Satisfaction.ai' AI developed by xBrain.
